Terms and Conditions

These service terms explain the main rules that apply when you access and use the Samba Slots Casino website, create and use a player account, play games, take part in promotions, and use related services such as deposits, withdrawals, and customer support.

By visiting the site, registering an account, depositing, playing, or claiming an offer, you agree to follow these conditions of use, along with any additional rules shown for specific games, payment methods, or promotions. The goal is to set clear expectations so you understand your rights, your responsibilities, and how the platform is operated.

Eligibility - who can use Samba Slots Casino

Samba Slots Casino is intended for adults only.

To use the platform, you must:

• Be at least 18 years old, or the legal gambling age in your jurisdiction (whichever is higher).
• Make sure that online gambling is legal where you are located. This is your responsibility.
• Not be located in a country or region where we restrict or block access.

We may limit, restrict, or refuse access in certain locations and may use verification and technical checks to support these restrictions.

Creating your account - keep it accurate and in your name

When you register, you agree to provide information that is truthful, current, and complete. This includes details such as your name, date of birth, address, email, phone number, and payment information where required.

Key account rules:

• Your account must be registered in your own legal name.
• You should keep your contact details up to date so we can reach you about important account matters.
• You may only hold the number of accounts permitted by Samba Slots Casino. Creating multiple accounts to gain an advantage (including bonus eligibility) is not allowed.
• We may request additional information if something appears inconsistent or incomplete.

Verification checks - proving age, identity, and payment ownership

To protect players and meet regulatory and security obligations, we may request verification at any time, including before a withdrawal is approved.

Verification may include requests for documents or information that confirm:

• Your identity and age
• Your address or country of residence
• Ownership of a payment method used on the account
• Source of funds or other account-related details where reasonable

If verification is not completed within a reasonable time, we may limit certain actions on the account (such as withdrawals) until the checks are finished.

Account security - you’re responsible for your login and activity

Your player account is personal. You must keep your login details confidential and take reasonable steps to prevent unauthorized access.

You agree that you will not:

• Share your account with anyone
• Transfer, sell, or gift your account
• Let another person play on your behalf
• Use someone else’s account or payment method

You are responsible for activity that occurs through your account, especially where it results from shared credentials or inadequate account security.

Deposits, withdrawals, and balances - what to expect

Samba Slots Casino supports a range of payment options, which may include Apple Pay, Google Pay, Visa, MasterCard, Pix, and cryptocurrency such as Bitcoin. Availability can vary based on your location, your bank or wallet provider, and internal risk and verification checks.

Important points to understand:

• Deposit and withdrawal times can vary depending on the payment method, verification status, and routine security reviews.
• We may apply reasonable checks before processing transactions, including checks related to fraud prevention and payment ownership.
• Withdrawal requests may be reviewed before approval, especially where there are pending verification steps, unusual activity, or bonus conditions that must be met.
• Displayed balances may include separate real-money and bonus balances depending on the offer terms.

We aim to process requests fairly and consistently, but we cannot promise that every method will always be available or that processing will always happen within a specific timeframe.

Bonus rules that matter - promotions, free spins, and cashback

Promotions at Samba Slots Casino may have their own bonus terms in addition to these platform rules. Always read the specific promotion details shown at the time you opt in, claim, or receive the offer.

Common promotional conditions can include:

• Eligibility rules (including country restrictions)
• Minimum deposit amounts
• Wagering requirements and contribution rates by game type
• Time limits to meet requirements
• Maximum bet limits while wagering
• Game exclusions or different contribution rates
• Limits on cashout or conversion from bonus funds

Welcome offer - key conditions (summary)

Where offered, the welcome promotion is described as 200% up to $/€5000 + 50 Free Spins, with common requirements such as:

• Minimum deposit: €20 (or currency equivalent where applicable)
• Wagering: 30x bonus (slots typically contribute 100%)
• Validity: 7 days
• Maximum cashout: 10x the bonus amount
• Maximum bet while using bonus funds: €5 per round
• Feature buys are not allowed with bonus funds
• Default bonus handling: non-sticky (real funds are generally used before bonus funds)
• Country restriction: Ireland (offer availability may vary)

If you request a withdrawal before completing wagering, the bonus and related winnings may be forfeited according to the offer rules. Bonuses may also be forfeited if the bonus balance falls below €0.10, where stated in the offer conditions.

Weekly cashback - key conditions (summary)

Where available, the weekly cashback promotion may be described as:

• 10% of net losses up to €10,000
• Wagering: 0x
• Period: Monday 00: 00 UTC to Sunday 23: 59 UTC
• Eligible games: all except selected games
• Country restriction: Ireland (offer availability may vary)

Bonus eligibility and fair-use limits

Promotions are typically limited to one per customer and may also be limited per household and IP address. If we reasonably believe a promotion is being misused, we may remove eligibility for that offer and adjust related bonus balances in line with the relevant promotion rules.

Game access and platform availability - what can change

We work to provide reliable access to games and services, but availability can vary due to:

• Your location, device, browser, or internet connection
• Scheduled maintenance or emergency fixes
• Game provider updates or licensing changes
• Temporary technical problems

Games, features, or promotions may be added, removed, paused, or limited at any time. We do not guarantee that any specific title, feature, or promotion will always be available.

Fair play standards - behavior we don’t allow

Using the platform means playing fairly and using the services only for lawful, personal entertainment purposes.

Prohibited behavior includes (without limitation):

• Fraud, attempted fraud, or use of false information
• Collusion with other players or coordinated play designed to gain an unfair advantage
• Chargeback abuse or unjustified payment disputes
• Bonus abuse, including creating multiple accounts to claim offers or exploiting promotion loopholes
• Attempts to manipulate games, results, or platform systems
• Using bots, scripts, automation tools, or other unauthorized software
• Interfering with site operations, security, or other players’ access

If we suspect prohibited behavior, we may take reasonable measures to protect the platform and other players.

When we may restrict or close an account - balanced operator rights

To keep the platform safe and compliant, Samba Slots Casino may, where reasonable, take actions such as:

• Restricting access to certain services (for example, withdrawals until verification is completed)
• Suspending or removing promotional eligibility
• Holding transactions for review
• Closing an account in cases of serious or repeated breaches

We aim to apply these measures in a fair way, based on the information available, and with attention to player protection, fraud prevention, and compliance requirements.

Mistakes and technical problems - how we handle errors

From time to time, errors can happen. This may include incorrect display information, bonus crediting mistakes, pricing or paytable issues, game malfunctions, interrupted sessions, or incorrect balance updates due to technical faults.

When an obvious error occurs, Samba Slots Casino reserves the right to correct it and to address the impact of the error in a fair and reasonable way. If a game round or transaction is affected by a system issue, we may investigate using available logs and provider records to determine the appropriate outcome.

Responsible gaming - keeping play healthy

Gambling should be treated as entertainment, not as a way to make money. If play stops feeling fun, we encourage you to use responsible gaming tools that may be available on the platform, such as deposit limits, session limits, cooling-off options, or self-exclusion.

You can also visit our Responsible Gaming page for support and guidance.

Intellectual property - using the site content properly

The Samba Slots Casino website, including its design, branding, text, graphics, and software elements, is owned by the operator or used under license. You may not copy, reproduce, republish, distribute, or commercially exploit site materials without prior written permission, except where allowed by law for personal, non-commercial use.

Third-party providers and linked services

Some games and services are provided through third-party partners (for example, game studios and payment providers). These services may be subject to provider availability, technical limits, and updates outside of our direct control.

Where the platform links to third-party sites or tools, those services may have their own terms and privacy practices. We recommend reviewing them when relevant.

Liability limits - clear and fair boundaries

Samba Slots Casino is not responsible for losses or damages caused by events outside reasonable control or by circumstances such as:

• Interruptions, delays, or technical failures on the site or in third-party services
• Player mistakes, including incorrect payment details or misuse of account features
• Unsupported devices, outdated software, or connection issues on the player’s side
• Malicious activity by third parties, where reasonable security measures were in place
• Force majeure events (for example, major network outages or service disruptions)

Nothing in these terms limits rights that cannot be excluded under applicable law.

“As is” and “as available” - no guarantee of uninterrupted service

The website, games, and services are provided on an “as is” and “as available” basis. We work to keep the platform accessible and functioning properly, but we cannot guarantee uninterrupted access, constant availability, or error-free operation at all times.

Updates to these conditions of use

We may update these service terms from time to time to reflect changes in the platform, legal requirements, security practices, or operational needs. The latest version published on the website applies from the date it is posted, unless we state otherwise.

We recommend checking this page periodically so you stay aware of the current rules.

Related policies you should read

These account rules work alongside other important platform policies, including:

• Privacy Policy
• Cookie Policy
• Bonus-specific rules shown within each promotion
• AML/KYC and payment security procedures where applicable

If any promotion or game rule conflicts with a general statement on this page, the specific promotion or game rule will typically apply to that specific situation.

Contacting Samba Slots Casino

If you have questions about these service terms, your account, or how the platform works, contact our support team through the available channels, including email at support@sambaslots.com, live chat, or the FAQ section.

Using the Samba Slots Casino platform means following these rules so we can offer a secure, fair, and well-managed experience for everyone. Continued use of the site and services confirms your acceptance of the current version of these terms.